PRIVACY POLICY

DEFINITIONS

1. OBJECTIVES

We at Bilenex are committed to protecting and honoring your right to privacy. We must handle certain personal information about you in order to deliver our services (referred to as "Personal Data"). This Privacy Notice tells you of your rights regarding the use of your personal data by Bilenex and describes how it is collected, used, shared, retained, and processed.

When you access the Bilenex website (together referred to as the "Platform") and make use of any of the services made available to you through the Platform, you are obligated to read this Privacy Notice carefully as it is legally enforceable.

Should you have any inquiries or concerns about the processing of your personal data, please don't hesitate to reach out to us at [email protected].

2.  PERSONAL DATA GATHERING

We obtain your Personal Data when you access the Platform, use its features, or communicate with us via email, social media, or other channels in order to provide our services and comply with legal requirements.

Your Personal Data may be obtained by Bilenex Sp. z.o.o. via a variety of sources, as listed below:

3. CATEGORIES OF PROCESSED PERSONAL DATA

The following table provides an overview of the personal data we collect and use:

Other data that we collected for processing the service:

4. PERSONAL DATA PROTECTION & SECURITY MEASURES

Your Personal Data security is our top priority, and to protect it from unauthorised access, maintain its confidentiality, and avoid misuse or disclosure, we have put in place a number of technical and physical safeguards.

Your Personal Data is stored on secure servers with both electronic and physical access controls in place to guarantee its protection. In order to confirm our adherence to security certifications and evaluate the efficacy of our security measures, we also go through routine audits by outside auditors.

5. RETENTION AND DELETION OF PERSONAL DATA

We keep your personal information for as long as is reasonably needed to achieve the data processing's goals or as long as is mandated by any relevant legal requirements. We shall erase your Personal Data when it is no longer required for processing or once the relevant retention term has passed.

The quantity, nature, and sensitivity of the Personal Data, the potential risks of its unauthorised use or disclosure, the processing's goals, the availability of substitute methods to fulfil those goals, and any applicable legal requirements are all taken into account when determining the right length of time to retain the data.

It is important to remember that even after your account has been terminated, we could be required by certain anti-money laundering laws to save and maintain particular kinds of Personal Data for an extended amount of time.

6. TRANSFER OF YOUR PERSONAL DATA

To facilitate the functioning of the Platform, we may transfer your Personal Data to entities such as our subsidiaries, business partners, service providers, and other third parties involved in providing our services. Some of these transfers may occur outside the European Economic Area (EEA) and the United Kingdom (UK). When transferring your Personal Data outside these regions, we will ensure that the transfer is conducted lawfully and that Data Processors in third countries comply with the EU General Data Protection Act 2016 and the UK Data Protection Act 2018.

By using our products and services, you consent to the transfer of your Personal Data to other countries, including those with different levels of privacy and data protection laws compared to your country. Throughout these transfers, we will safeguard your Personal Data as outlined in this Privacy Notice and establish appropriate contractual agreements for sharing information. Throughout these transfers, we will safeguard your Personal Data as outlined in this Privacy Notice and establish appropriate contractual agreements for sharing information.

7. DATA CONTROLLER

The platform security, IT solutions provider, and third-party tools work with Bilenex Sp. z.o.o. as the main controllers in charge of processing your personal data.

8. COOKIES

When you view our website, little text files called cookies are downloaded to your system. These files help our website identify your device and remember your preferences by storing information about your visit. Go to www.aboutcookies.org for additional in-depth information on cookies.

We use web beacons and other related technologies, including cookies, for a variety of functions, including marketing, advertising, analytics, and technical features. By using these technologies, we can improve your overall browsing experience by streamlining your navigation on the website, remembering your preferences, giving you pertinent information, and analyzing how you interact with our products and services.

9. YOUR RIGHTS

You might also be entitled to additional privacy-related rights, depending on the laws that apply in your place of residence. The right to obtain any of the following rights is entirely at the discretion of Bilenex Sp. z.o.o. in the event that such rights are not granted by the laws of your country of residence.

• Automated Evaluation and Classification: Automated Profiling and Decision-Making: We occasionally use automated procedures. You have the right to be free from decisions that materially impact you that are only based on automated processing, including profiling. You have the right to challenge any decisions we make about you that are the result of automated procedures, even if we don't usually base decisions just on automated technologies.
• Withdrawal of Consent: Should the processing of your Personal Data be predicated on your consent, you are free to revoke it whenever you like. The legitimacy of processing done on the basis of other legal reasons is unaffected by this withdrawal.
• Data Portability: You have the right to obtain your personally identifiable information from us in an organized, widely-used, and machine-readable format. We may also send your Personal Data directly to another data controller on your behalf, if that is possible.
• Information and Access: You have the right to request confirmation of whether your Personal Data is being processed, obtain information about such processing, and request a copy of the information in a structured format.
• Objection: You have the right to object to any processing of your personal information that does not have a legal basis, including processing for direct marketing, research, or any other purpose.
• Processing Restrictions: You have the right to ask for the limitation, blocking, or suppression of the processing of your personal data in specific situations, such as when you contest its accuracy or object to its processing. If authorized, we will keep your Personal Data but stop processing it.
• Rectification: You have the right to ask that any incomplete or false Personal Data we may have about you be updated or corrected.
• Erasure and Retention: We make sure that your Personal Data is not kept around any longer than is required. You may, however, ask for your personal data to be deleted, provided that you meet certain legal requirements.
• Right to File a Complaint: We value your privacy rights and are dedicated to resolving any problems or grievances arising from the use of your personal data. Please send an email to [email protected] with any queries or worries. You have the right to file a complaint with the data protection authority in your own country if you're not happy with our response.
• Right to Refuse Marketing Communications Communications: If you have given us permission to communicate with you electronically for marketing purposes, we may do so in accordance with your marketing choices. You may, at any time, object to or revoke your permission to continue processing for direct marketing purposes.

To exercise any of your rights mentioned above, please email us at [email protected]. For security purposes, we may request proof of your identity.

10. PROTECTION OF YOUR RIGHTS

If you need to exercise your rights regarding the processing of your personal data, have any questions, or would like to withdraw your consent, you can contact Bilenex Sp. z.o.o. This includes the option to register complaints over the handling of your personal information.

You can contact our approved data protection specialist for private clients, with questions or to withdraw consent, via email [email protected].

If you think your rights have been violated, you can also go to court within their jurisdiction or make a complaint with the Data Protection Inspectorate. Nonetheless, we do strongly suggest you to first get in contact with us directly so that we can make sure we can promptly address and resolve any issues that may have arisen.